When will you ship my order?

We understand you want to enjoy your bag order as soon as possible for your promotional event or individual use, and we work hard to make this happen. If your order is received before 2:00 pm East African Time, we will ship it that same business day.  If your order is placed later then 2:00pm EAT (11:00 am PSM), your order will be shipped that following business day. Keep in mind that weekends and holidays are not considered business days.

Customization orders (Orders with your logo): We will do our best to ship your customization order in 1-3 business days after your approval of digital proof (mock-up) but please keep in mind some orders might take a few days longer if it is a large order or if it is a peak season.
If a problem occurs that causes issues and delays for shipping your order, we MUST contact you.